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Email is the fastest route for anything that needs a written record, because it is tied to your account. Discord is faster for quick questions.
Last updated 2026-10-07
Billing and payments
billing@rynoxhosting.onlineRefunds, receipts, payment questions, invoices.
Target response: Within 2 business days
Technical support
support@rynoxhosting.onlineServers that will not start, data loss, anything blocking your service.
Target response: Within 12 hours
Abuse and abuse@
abuse@rynoxhosting.onlineA customer server is being used to attack others, host illegal content, or send spam.
Target response: Within 6 hours
Partnerships and press
hello@rynoxhosting.onlineResellers, sponsorships, affiliates, press.
Target response: Within 3 business days
Faster, for non-urgent questions
Our Discord is open for quick technical questions, order lookups and status discussion. Please do not send card numbers, passwords, or any secret over Discord.
Open our DiscordBefore you write
- Server down or will not start: check live status first. If a node is down, we already know.
- Billing question: include your order reference (RYN-XXXXXX). It is on every dashboard order.
- Refund: read the refund policy first — most refund questions are answered there.