Cancellation and refund

You can cancel at any time from the dashboard, under Orders and invoices, by selecting a server and choosing Cancel subscription. There is no cancellation fee and no notice period.

Cancellation takes effect at the end of the period you have already paid for. Your server keeps running until that date, so cancelling never removes a server you are still paying for.

If you cancel before your renewal date, the automatic charge for the next period does not happen. We do not renew silently and then refund.

Refunds are issued for: an amount charged twice for the same order; an amount charged where the order was cancelled by us before it was provisioned; a charge for a server we failed to deliver for more than 48 hours after the order was marked paid; and a charge for a plan you were unable to use because of a fault we have confirmed in writing.

We do not refund: time already served on a server that was running; add-ons already applied to a running server; a month you cancelled in the first 7 days after renewal, where the server ran for most of that month; or a charge for a plan you chose and used.

If a server cannot be provisioned because the node is out of capacity, that is our fault and not yours. We will either provision on another node within a reasonable time or refund the affected period in full. Tell us and we will resolve it.

Email billing@rynoxhosting.online from the address on the account, or open a ticket on our Discord. Include your order reference (it looks like RYN-XXXXXX) and the reason. A screenshot of the charge from your bank statement speeds this up.

We aim to acknowledge refund requests within 2 business days and to resolve them within 7 business days. Bank processing time after that is outside our control and usually takes a further 3 to 10 business days.

Refunds are returned to the original payment method. We cannot refund to a different card, wallet, or account, and we cannot issue cash or crypto refunds.

If we refund a period you have partly used, the refund is proportional to the time remaining. A monthly plan cancelled on day 20 of a 30 day period with a confirmed fault is refunded at 1/3 of the monthly price, not in full.

Where a fault has made the server unusable for the whole period, we refund the whole period regardless of how many days had passed.

Razorpay handles card, UPI and netbanking payments for us. If a transaction is disputed with your bank, we will cooperate with the evidence we hold. Please contact us first: most disputes are a duplicate charge we can resolve in minutes.

Fraudulent payments are reported to Razorpay and to the relevant authorities, and the account is suspended while investigated.

We will contest a chargeback where the service was delivered as described. Where a chargeback is lost against us, the account is closed and the outstanding amount is payable. Repeated chargebacks on a live account will suspend it.